Posts tagged as:

customer expectation

Social Media Survey – April 2010

by Peter McMahon April 2, 2010
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Those involved in social media – myself included – naturally view it as being of major significance. However, viewing it that way doesnt necessarily make it so. And in some quarters there is tacit scepticism surrounding the extent of that significance. So I thought it worthwhile to throw out some questions (see below) and to [...]

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What messages does your digital presence really send about your brand?

by Peter McMahon January 4, 2010
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Recently I stumbled upon Seth Godin’s typically erudite definition of brand value. According to Seth…”a brand’s value is merely the sum total of how much extra people will pay, or how often they choose, the expectations, memories, stories and relationships of one brand over the alternatives.” Hmmm. It struck me that expectation and relationship are [...]

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